FAQ - First Point

FAQ’s

Frequently Asked Questions (FAQs)

Your questions, answered. From maintenance packages to plumbing issues—find everything you need to know about First Point Services.

General FAQs

What services does First Point offer?

We offer AC maintenance, duct and coil cleaning, plumbing, electrical, painting, handyman services, and water tank cleaning—available on-demand or through monthly/annual maintenance packages.

Are your technicians trained and licensed?

Yes, all our technicians are fully trained, experienced, and qualified to carry out all types of maintenance work.

Is First Point a licensed home maintenance company?

Yes, we are fully licensed and comply with all UAE laws and safety standards.

Do you offer emergency maintenance services?

Yes, 24/7 emergency support is available for clients on our Monthly Maintenance Plan.

Maintenance Packages

What is included in your Monthly Maintenance Plan (MMP)?

Our MMP includes scheduled maintenance visits, discounted repair services, 24/7 emergency callouts, and priority service.

Can I cancel the maintenance plan anytime?

Yes, you can cancel with one month’s notice. Any unused portion of the service will be reviewed based on the terms and conditions.

Do you offer annual payment options?

Yes, we offer both monthly and yearly payment options with additional savings for annual subscriptions.

Air Conditioning

How do I know if my AC needs maintenance?

If your AC is not cooling effectively, making unusual noises, or emitting foul odors, it’s time for a service.

Is duct cleaning included in the AC service?

Duct cleaning is offered as an add-on service and is recommended every 1–2 years for clean air quality.

Do you service all types of AC systems?

Yes, we handle split units, ducted systems, and central air conditioning units.

How often should I service my AC?

Ideally, every 6 months to ensure efficiency and avoid costly repairs.

Plumbing

Why does my water bill suddenly increase?

This could be due to hidden leaks. We offer leak detection services to identify and fix the issue promptly.

Why does my toilet keep running?

It’s often due to a faulty flapper or internal leak. Our plumbers can resolve it quickly.

Is it safe to use chemical drain cleaners?

No, they can corrode pipes over time. We recommend professional cleaning for clogs.

Do you handle plumbing renovation projects?

Yes, we cover repairs, installations, and complete renovations.

Electrical

What’s included in general electrical maintenance?

We cover lighting repairs, socket and switch replacements, circuit issues, and troubleshooting short circuits.

What should I do if a fuse keeps blowing?

Continuous fuse issues may signal a short circuit or overload. Our team will inspect and resolve the issue.

What is the voltage used in Dubai?

Dubai operates on 230V with 50Hz frequency.

Water Tank & Coil Cleaning

Why is water tank cleaning important?

It prevents bacteria buildup and ensures clean, safe water for your home.

How often should I clean my water tank?

Every 6 months is ideal for most homes in Dubai.

Do dirty AC coils increase energy bills?

Yes, they make your unit work harder, consuming more electricity. Regular cleaning helps efficiency.

Painting

What do your painting services include?

We offer wall preparation, crack filling, priming, and painting using high-quality, eco-friendly paints.

How long does a standard room painting take?

Usually 1–2 days depending on the room size and prep needed.

Do I need to provide the paint?

No, we supply branded paints, but we can work with your preferred paint if requested.

Handyman Services

What handyman tasks do you cover?

Furniture assembly, curtain/blind installations, picture hanging, minor repairs, door fixes, and more.

Can I get a quote for multiple small tasks?

Absolutely, we’ll bundle them and provide a combined quote for convenience.

Scheduling & Availability

How fast can I schedule a job?

Usually within 24–48 hours. Urgent cases are handled faster, especially for MMP members.

Do you offer WhatsApp support?

Yes! You can reach us via call or WhatsApp for quick responses.

What are your service hours?

We operate 7 days a week, 8 AM – 8 PM. Emergency services are available 24/7.

Payments & Discounts

What payment options do you offer?

Cash, card, bank transfers, and online payment links.

Do you offer any discounts?

Yes! We offer first-time customer discounts, referral discounts, and bundled service offers.

Can I get a special deal for multiple properties?

Yes, we offer customized packages for landlords and building managers.

Want Full Coverage?

Take the hassle out of property care with our Annual Maintenance Contracts (AMCs) — flexible plans that include scheduled servicing, emergency support, and complete peace of mind for both homeowners and businesses.
Protect your property year-round with reliable, professional maintenance you can count on. Contact us today to learn more or request a customized AMC quote.